Privacy Policy

Introduction

Ustawi Practice (“we”, “our”, or “us”) is committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains how we collect, use, and protect personal data when you visit our website or contact us regarding our services.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the European Union General Data Protection Regulation (EU GDPR).

By using this website or contacting us, you acknowledge this Privacy Policy.

Data Controller

The data controller responsible for processing personal data is:

Ustawi Practice
Email: info@ustawipractice.com
Website: Ustawipratice.com
Location: The Netherlands

Personal Data We Collect

Ustawi Practice intentionally collects minimal personal information.

Information you may provide

When contacting us or booking services, we may collect:

  • Name

  • Email address

  • Phone number (optional)

  • Message content

  • Payment information necessary to process services

We do not routinely request medical records, GP information, or detailed clinical documentation.

Automatically Collected Information:

When visiting our website, we may automatically collect limited information such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of access

This information helps maintain website functionality, security and performance.

Legal Basis for Processing

Personal data may be used to:

  • Respond to inquiries

  • Arrange or confirm appointments

  • Communicate regarding services

  • Process payments

  • Maintain website functionality and security

We do not sell personal data or share personal information for marketing purposes.

How Your Data Is Used

We may share limited information with trusted service providers when necessary, including:

  • Website hosting providers

  • Email communication services

  • Secure payment platforms

  • Scheduling or booking tools

These providers are required to process data in accordance with applicable data protection laws.

Data Sharing

We process personal data under the following lawful bases:

Consent
When you voluntarily provide your information.

Contractual necessity
When information is required to provide requested services.

Legitimate interest
To maintain and improve our website and services.

Legal obligations
Where processing is required by law.

Communication Platforms

Clients may choose to communicate with Ustawi Practice through email, telephone, or messaging services such as WhatsApp.

Please note that third-party communication platforms operate under their own privacy policies. While we take reasonable steps to protect confidentiality, we cannot guarantee the security practices of external services.

Session Confidentiality

In addition to general data protection, all conversations within sessions are treated as confidential and will not be disclosed without your written consent, except where disclosure is required by law.

Where possible, any required disclosure will be discussed with you in advance.

Data Security

Appropriate technical and organisational measures are used to protect personal information from unauthorised access, disclosure, or loss.

However, no internet transmission can be guaranteed to be completely secure.

Data Retention

Personal data is retained only for as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

When information is no longer required, it will be securely deleted.

Your Data Protection Rights

Under UK and EU data protection law, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

To make a request, please contact us by email at info@ustawipractice.com

You also have the right to lodge a complaint with a relevant data protection authority.

Third-Party Links

Our website may include links to external websites or resources for additional information.

Ustawi Practice is not responsible for the content or privacy practices of third-party websites.

Website Tracking & Cookies

This website uses essential cookies necessary for basic site functionality, including session management, navigation, and security.

We use Squarespace's built-in analytics to understand general site usage and improve the website. This does not involve sharing personal data with external advertising platforms.

We do not use third-party advertising cookies, and we do not sell or share information collected through cookies.

You can manage or disable cookies at any time through your browser settings.

Please note that disabling essential cookies may affect how parts of this website function.